Refund & cancellation policy

Last updated [date]

If the event is cancelled

If we cancel an event, you'll get a full refund of the ticket price and card fee to the card you paid with, automatically. We'll email you when it's been processed. Refunds usually appear within 5–10 working days.

If the event is postponed or moved

Your ticket stays valid for the new date or venue. If you can't make it, email us within 14 days of the announcement and we'll refund you in full.

If you can't make it

Because this is a charity fundraiser, tickets are non-refundable once bought, except in the cases above. [Or: refunds available up to 7 days before the event.] You're welcome to pass your ticket to a friend. Just email us their name and we'll update the booking.

How to ask for a refund

Email [email protected] with your order reference. We aim to reply within 3 working days.